Due to the development of our company, it was necessary to implement a system that would improve the handling of service requests.
With the growing number of customers, it was necessary to manage complaints wisely. Thanks to TeamFlow.it, such a service process as well as shipping and collection logistics from customers are very automated, and customers receive from us reliable information about what is happening with their product step by step. The TeamFlow.it system is fully integrated with courier systems, who receive the order to pick up the broken device immediately after registering the customer request in the TeamFlow.it system. Thanks to the extensive reporting and analysis function, the system helps us identify the most common product defects, as well as identify unreliable suppliers, which allows us to save time and money. The system meets all our requirements, and the provider, LemonMind.com, has extended the application with the functions we have reported. We are very pleased with the cooperation.
~ Michał Lauterbach, Corporate Marketing & E-commerce Manager